Kirikaya FAQ — All Your Questions Answered

Signing up on Kirikaya is quick and easy. on the registration page Enter your mobile number, email, full name, and a strong password. Then verify your account using the OTP sent to your mobile. The whole process takes just 3 minutes.

You must be at least 18 years old to register on Kirikaya. We are committed to responsible gaming and do not approve accounts for minors. Responsible Gaming Learn more on the page.

Each person may only hold one account. Creating multiple accounts may result in all accounts being closed and any deposited funds being forfeited. To learn more about the rules, Terms & Conditions read here.

on the login page Click the "Forgot password?" link on the login page. Enter your registered mobile number or email and a reset link or OTP will be sent to you. If you're already logged in, you can also change your password from your profile settings.

Logging in only requires a mobile OTP. However, to increase withdrawal limits or access certain features, you may need to submit a photo of your National ID (NID) or passport. This is a one-time process.

To close your account, please contact our support team directly. Make sure to withdraw any remaining balance before the account is closed. We also offer self-exclusion and temporary break options — Responsible Gaming Full details are available on the page.

You can deposit on Kirikaya via bKash, Nagad, Rocket, Upay, and direct bank transfer. All methods are fast and secure. Funds are typically credited to your wallet within minutes.

The minimum deposit amount is ৳200 and the minimum withdrawal is ৳500. Maximum limits depend on the payment method and your account verification level. Contact our support team for more details.

Withdrawals via bKash, Nagad, and Rocket are typically processed within 15 minutes to 24 hours. Bank transfers may take 1–3 business days. Requests submitted between midnight and 8 AM are processed during the next business hours.

In most cases, funds are added to your wallet within minutes. If there's a delay, contact our support team with a screenshot of your payment or your transaction ID. Delays can sometimes occur due to issues with bank or mobile banking servers.

Kirikaya does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction charges. For withdrawals, the service is free above a certain amount.

After registering with Kirikaya, you'll receive a special welcome bonus on your first deposit. New members can also enjoy free spins and cashback offers. To view current promotions, Promotions Page and Rewards Page Visit here.

No, bonus balance cannot be withdrawn directly. Every bonus comes with a wagering requirement — meaning you need to place a specified amount in bets before any winnings derived from the bonus become withdrawable. For full terms, Terms & Conditions read here.

Every bet you place on Kirikaya automatically earns you loyalty points. The more you play, the more points you accumulate. Redeem them for bonus credits, free spins, or special rewards. Check your points balance anytime on the dashboard after logging in.

Log in every day for a chance to earn a daily check-in bonus. The bonus resets at midnight each night, and logging in on consecutive days increases the reward — so make sure to visit Kirikaya at least once a day.

Kirikaya offers slots, Live Casino (roulette, baccarat, blackjack), crash games, virtual sports, and Sports Betting — with over 500 games available. Popular Games and New Games Visit the page.

Yes, Kirikaya's Live Casino section lets you play in real time with live dealers via video streaming. It's a fully immersive experience — enjoy the thrill of a real casino from the comfort of home.

You can bet on cricket, football, tennis, badminton, basketball, and many more popular sports. Betting is also available on international tournaments including the IPL, BPL, and Premier League. on the betting page You'll find all the details there.

If a game freezes or you encounter a technical issue, try refreshing your browser. If the problem persists, clear your browser cache and try again. If it still continues, contact support with the game name, time of the issue, and a screenshot — and we'll get it resolved quickly.

The Kirikaya app can be downloaded directly from our App Page available for both Android and iOS. Do not download from any third-party sites — only use official sources.

To install on Android, enable "Install from unknown sources" in your phone's settings. iOS users need to mark the app as trusted in settings after the first install. For step-by-step instructions, on the App Page read here.

Yes, the Kirikaya app has everything available on the website. You can play games, place bets, deposit and withdraw, claim bonuses, and access live support — all from the app. Plus, push notifications mean you'll get the latest offers even faster.

Yes, Kirikaya uses industry-leading 256-bit SSL encryption. Your personal information and transaction data are fully secure. We will never ask for your password. Privacy Policy Read more to find out.

If you suspect unauthorized access, change your password immediately and notify our support team. We'll review recent login activity on your account and, if necessary, temporarily lock it. Keeping two-factor authentication (2FA) enabled significantly reduces this risk.

Kirikaya's support team is available 24/7, every day of the week. You can reach them via live chat on the dashboard while logged in, or by email at support@kirikaya.com. Responses are typically sent within 1 hour.

Kirikaya offers several responsible gaming tools — including setting deposit limits, taking a temporary account break, or permanently self-excluding. Responsible Gaming The page has all the details.